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经客户准许后方能进入维修场所，见到客户要主动问候，并作自我介绍：“您好！我是福建榕工环?；抵圃煊邢薰臼酆蠓癫磕衬场?。</p><p>2.3 认真听取客户对问题的描述，在对客户描述的问题进行分析和解决问题的同时，应尽可能将解决思路告知客户，有必要时应向客户提出合理的使用建议和指导；</p><p>2.4 客户出现的问题要一次解决彻底，隐患要及时排除，避免同一问题出现多次服务；</p><p>2.5 车辆配件损坏时应作相应登记（品牌、型号），质保期内的车辆应向客户索取相应的购买凭证和质保单；</p><p>2.6 需要带回处理的配件，带走前要向客户开据，“客户配件领取收据”</p><p>2.7 对现场不能予以解决的服务，应向客户作出合理、委婉的解释，并致以歉意，应尽可能得到客户的理解和支持；</p><p>2.8 凡有偿服务，服务人员应向客户收取相关费用，并出示收据或发票?；氐焦竞笠笆苯挥氩莆癫?；</p><p>2.9 维护完毕后向客户提交配件，得到客户确认后，请客户认真填写售后服务反馈表；</p><p>2.10 告别客户时要向客户致歉和感谢，并将个人和或公司名片赠与客户；</p><p>2.11 不在质保期限或范围内的服务，应向客户作出合理委婉的解释;</p><p>2.12 严禁对客户使用的其他车辆随意的评价；</p><p>2.13 严禁在维护现场吸烟，接受客户馈赠；</p><p>2.14 严禁在维护现场做与工作无关的事情，有必要时应向客户致歉。<br/><br/></p><p><span style="font-size: 1.2em;"><strong>3、服务后：</strong></span></p><p>3.1 售后服务反馈表及时交于售后登记人员，并在售后服务登记表上填写相应的处理结果；</p><p>3.2 对去现场没有解决或没有彻底解决的服务要及时报于售后负责人员，请求相应支持；</p><p>3.3 对带回公司的环件要及时予以登记；</p><p>3.4 及时了解客户反馈、投诉；</p><p>3.5 对特殊服务要及时跟踪了解客户系统的使用情况。</p> </div> </div><div class="li-div" data-comunique="c9d90be7336807f1c6280c87b2ee61b3"> <div class="w-space 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